User Guide

Mastering ErrandsByUs

Your complete guide to posting errands, securing payments, and getting things done efficiently.

My Wallet

Active

Total Balance

KES 2,500.00

M-Pesa
Card
STEP 01

Setup & Secure Funds

Before posting an errand, you'll need to top up your secure wallet. This reassures providers that funds are available for their hard work.

  • Instant Deposits: Use M-Pesa or Card. Funds reflect instantly.
  • Bank-Grade Security: Your money is held in escrow until you approve the work.
STEP 02

Smart Errand Creation

Clear instructions get the best results. We use Milestones to break down your task.

What is a Milestone?

A sub-task or checkpoint. For example, if you need shopping done:
1. "Arrive at Supermarket"
2. "Purchase Items"
3. "Deliver to Home"

Assign a budget to the overall task. You can adjust this later if needs change.

1
Milestone 1
Pick up package from Office
Westlands, Nairobi
2
Milestone 2

Route Summary

Total Distance

12.5 km

Est. Cost

KES 650

John Doe

4.9
STEP 03

Best Match & Track Live

Once you submit your errand, our system instantly alerts qualified providers.

  • Best Vetted Provider: The highest-rated, available pro nearest to you accepts the task. No guessing games.
  • Real-Time Updates: Watch them move on the map and chat directly as they complete each milestone.
STEP 04

Review & Release Payment

You remain in control. The money stays in your secure wallet (escrow) until you are satisfied.

Tip: Only mark a milestone as "Complete" when you have verified the work. This automatically releases the funds for that portion to the provider.

Task Complete!

Funds released to Provider.

Still have questions?

Our support team is available 24/7 to help you navigate your first errand.

Ready to delegate?

Post Your Errand Now